Shutoff Policy for Financial Hardships
At Phoenix Lake Country Club Estates Mutual Water Co, we understand that financial hardships can arise unexpectedly.
Our goal is to work with our customers to ensure continued access to water service while providing fair and reasonable options for those experiencing financial difficulties.
Customer Assistance & Payment Options
If you are facing challenges in paying your water bill, we encourage you to contact us as soon as possible.
We offer various assistance options, including:
1. Flexible Payment Plans
We provide alternative payment schedules based on individual financial situations.
2. Deferred or Reduced Payments
We review each request and may offer temporary relief options.
3. Bill Dispute & Appeal Process
If you believe there is an error in your bill, you may contest or appeal it by contacting us.
To request assistance, please reach out via:
📞 Phone: (209) 536-0570
📧 Email: [email protected]
📍 Mailing Address: 21296 Paseo De Los Portale, Sonora, CA, 95370
Preventing
Disconnection of Service
To avoid service interruptions due to nonpayment, we encourage customers to:
Communicate Early
If you're unable to pay, contact us before the due date to explore payment options.
Set Up a Payment Plan
We can arrange a manageable payment schedule to keep your account in good standing.
Seek Financial Assistance
Local assistance programs may be available to help cover water utility costs.
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Phoenix Lake Country Club Estates Mutual Water Co. All Rights Reserved.